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Services or Offerings?
Academic Continuity Support
  1. Services
  2. Distance Education
  3. Course Support
Request college / campus distance learning assistance moving onground course materials to an online course section in the event of an on-campus emergency resulting in campus or university closure.
Ares course copy
  1. Services
  2. Library Electronic Reserves
Request assistance copying an existing Ares course into a new course section(s).
Ares master course
  1. Services
  2. Library Electronic Reserves
Request a new Electronic Reserves master course for any face-to-face or online course. This will create one course template to copy to new sections as needed. This master course can be updated as needed.
Brand review
  1. Services
  2. Distance Education
  3. Marketing
Request assistance with proofreading, layout and support of Kent State University brand standards.
Continuing Education Program Assistance
  1. Services
  2. Continuing Education
Request assistance with a new or existing continuing education program.
Course roll-over to next academic term
  1. Services
  2. Distance Education
  3. Course Support
Submit a ticket requesting assistance copying an existing course into a new course section for delivery to students.
Course support ticket
  1. Services
  2. Distance Education
  3. Course Support
Request college / campus distance learning support staff assistance with an online course or general support question related to online learning.
Custom development
  1. Services
  2. Distance Education
  3. Course Support
Request assistance developing custom learning assets, modules, or other non-typical online course development.
Digital badging support
  1. Services
  2. Distance Education
  3. Marketing
Request general information, a new user account, or report an issue with the Acclaim digital badging platform.
Distance Distributed Learning Agreement (DDLA)
  1. Services
  2. Distance Education
University document that establishes intellectual property, sharing rights, and compensation for development of new online courses or extensive revision of an existing online course.
Electronic reserves support
  1. Services
  2. Library Electronic Reserves
Submit a support ticket for help with issues accessing electronic course reserve materials.
Everspring data feed issue
  1. Services
  2. Distance Education
  3. Program Support
Submit an issue with the KSU data feed of student information for online programs partnered with Everspring.
Everspring student orientation course copy
  1. Services
  2. Distance Education
  3. Program Support
Request course copy service for student orientation courses associated with online programs partnered with Everspring.
Extensive course revision
  1. Services
  2. Distance Education
  3. Course Support
Submit a request for university support for course development assistance with an extensive revision to an existing online course.
Faculty workshops scheduled by demand
  1. Services
  2. Distance Education
  3. Faculty Workshops
Request a faculty professional development workshop for a specific department, college, or unit.