Services A-Z (31)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Academic Continuity Support

Request assistance moving onground course materials to an online course section in the event of an on-campus emergency resulting in campus or university closure.

Ares course copy

Request assistance copying an existing Ares course into a new course section(s).

Ares master course

Request a new Electronic Reserves master course for any face-to-face or online course. This will create one course template to copy to new sections as needed. This master course can be updated as needed.


Continuing Education Program Assistance

Request assistance with a new or existing continuing education program.

Course roll-over to next academic term

Submit a ticket requesting assistance copying an existing course into a new course section for delivery to students.

Course support ticket

Submit a ticket to request assistance with online courses currently being delivered to students as well as answer general questions about online course development.

Custom development

Submit a request for OCDE assistance developing custom learning assets, modules, or other non-typical online course development.


Distance Distributed Learning Agreement (DDLA) information

University form that establishes intellectual property, sharing rights, and compensation for development of new online courses and extensive revisions.


Electronic reserves support

Submit a support ticket for help with issues accessing electronic course reserve materials.

Everspring data feed issue

Submit an issue with the KSU data feed of student information for online programs partnered with Everspring.

Everspring student orientation course copy

Request course copy service for student orientation courses associated with online programs partnered with Everspring.

Extensive course revision

Submit a request for DL support staff assistance with an extensive revision to an existing online course.


Faculty workshops scheduled by demand


General program issue

Submit a question or issue related to online degree programs partnered with Kent State Online.

Guest user account

Request a guest user account for faculty or staff of online degree programs partnered with Kent State Online.


In-person consultation

Submit a ticket requesting an in-person meeting for assistance with an online course, including technology training and proctored testing.


Kent State Online course template

Request assistance deploying the Kent State Online template (KSOT) in an online course.


New course development

Submit a request for DL support staff assistance developing a new online course.


OCDE course development assistance information

Process for requesting Office of Continuing and Distance Education assistance with online course development.

Online Degrees website update

Report an issue or request an update or change to the Online Degrees website.

Online Teaching listserv


Proctored test issue

Proctored testing instructor account

Project Request

Please use this service to request projects within Academic Affairs and Student Affairs


QM Course Recertification

QM Course Review


Request course materials

Request purchase or renewal of electronic and physical materials for a course. This may be e-books, films, or other resources that you would like the library to make available for your course online or in person.


Student admissions / registration issue

Submit any issues related to student admissions or registration for online degree programs partnered with Kent State Online.

Student orientation modules for FYE courses

Student orientation modules may be requested in their entirety or individually for use in First Year Experience Courses or to develop custom student orientation courses for colleges, campuses, academic units, and online programs.