Services A-Z (35)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Ares course copy

Request assistance copying an existing Ares course into a new course section(s).

Ares master course

Request a new Electronic Reserves master course for any face-to-face or online course. This will create one course template to copy to new sections as needed. This master course can be updated as needed.


Brand review

Request assistance with proofreading, layout and support of Kent State University brand standards.


Continuing Education Program Assistance

Request assistance with a new or existing continuing education program.

Course roll-over to next academic term

Submit a ticket requesting assistance copying an existing course into a new course section for delivery to students.

Course support ticket

Request college / campus distance learning support staff assistance with an online course or general support question related to online learning.

Custom development

Request assistance developing custom learning assets, modules, or other non-typical online course development.


Digital badging support

Request general information, a new user account, or report an issue with the Acclaim digital badging platform.

Distance Distributed Learning Agreement (DDLA)

University document that establishes intellectual property, sharing rights, and compensation for development of new online courses or extensive revision of existing online courses.


Electronic reserves support

Submit a support ticket for help with issues accessing electronic course reserve materials.

Everspring data feed issue

Submit an issue with the KSU data feed of student information for online programs partnered with Everspring.

Everspring student orientation course copy

Request course copy service for student orientation courses associated with online programs partnered with Everspring.

Extensive course revision

Submit a request for university support for course development assistance with an extensive revision to an existing online course.


Faculty workshops scheduled by demand

Request a faculty professional development workshop for a specific department, college, or unit.


General program issue

Submit a question or issue related to online degree programs partnered with Kent State Online.

Guest user account

Request a guest user account for faculty or staff of online degree programs partnered with Kent State Online.


In-person consultation

Schedule a consultation with college / campus DL support staff for assistance with an online course. PLEASE NOTE: Due to the COVID-19 pandemic consultations will be conducted at a distance using synchronous video conferencing technology.


Kent State Online course template

Request the Kent State Online course shell template (KSOT) for rapid online course development. The template may be use for both new course development or with an existing online course.

KSU logo

Request a new logo for Kent State Online, the Office of Continuing Education, Summer Sessions or Kent State University.


Marketing support

Request assistance with digital and/or print marketing materials or campaigns for an online program, credit or non-credit program, workshop, conference, or other university project.


New course development

Submit a request for university support for course development assistance with a new online course.


Online Degrees website update

Report an issue or request an update or change to the Online Degrees website.

Online Teaching listserv

Sign up for the Online Teaching listserv for news, resources, tips, and best practices for teaching distance education courses online.


Proctored Test Issue

Proctored testing instructor account

Project Request

Please use this service to request projects within Academic Affairs and Student Affairs


QM Course Recertification

Request assistance recertifying a QM certified course in which 20% or greater of the course contents have been revised.

QM Course Review

Request a QM course review.


Request course materials

Request purchase or renewal of electronic and physical materials for a course. This may be e-books, films, or other resources that you would like the library to make available for your course online or in person.


Student admissions / registration issue

Submit any issues related to student admissions or registration for online degree programs partnered with Kent State Online.

Student orientation modules for FYE courses

Request OCDE assistance deploying Student orientation modules to First Year Experience Courses or custom student orientation courses for colleges, campuses, academic units, and online programs.


University support for online course development

Guidelines for university support with new online course development or extensive revision to an existing online course.


Website update / issue

Request an update or report an issue, include changing out an image or downloadable file, updating event/workshop dates, broken links, etc.