Course support ticket

DL support staff are available to provide assistance with courses currently being delivered to students as well as answer general questions about online course development.

Need technical help? Please contact the Helpdesk 24/7 at (330) 672-HELP(4357) or visit support.kent.edu.
Need Blackboard Learn training? Visit KSU Blackboard Learn or training.kent.edu.

Available to

Kent State University faculty, adjuncts, and graduate teaching assistants.

Requirements

Provide as much detail about the issue as possible, including Blackboard tool or KSU application in which the issue is occurring, e.g. Bb Grade Center, Kaltura, etc. When possible, include screenshots.

What happens next

DL support staff will respond to support tickets during normal work hours, Mon-Fri 8:00 am to 5:00 pm, within 1-2 business days.