Course support ticket

College / campus distance learning support staff are available to provide assistance with courses currently being delivered to students as well as answer general questions about online course development.

Need technical help? Please contact the Helpdesk 24/7 at (330) 672-HELP(4357) or visit
Need LMS training? Visit

Available to

Kent State University faculty, adjuncts, and graduate teaching assistants.


Provide as much detail about the issue as possible, including LMS tool or KSU application in which the issue is occurring, e.g. Grade Center, Kaltura, etc. When possible, include screenshots.

What happens next

Requests will be routed to college / campus distance learning support staff. Distance learning support staff will respond to support tickets during normal work hours, Mon-Fri 8:00 am to 5:00 pm, as soon as possible and no later than 1-2 business days.

Request Assistance


Service ID: 5234
Wed 8/20/14 9:59 AM
Tue 11/23/21 4:25 PM